Support Center and other solutions for external support 

External customer support requires a different approach than internal helpdesk. The products offered by IREO provide more than just ticket management: they include contract management, multi-company SLAs, multi-language support and much more .
  

ManageEngine SupportCenter Plus

  SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers .

 ManageEngine ServiceDesk Plus MSP Edition

   ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don′t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price .