Service Desk and internal support

The Service Desk solutions proposed by IREO are compatible with ITIL best practices and are easily customizable to meet any requirements, from a simple Incident Management system to a complete Service Support / Service Delivery solution .
 

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a web-based help desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowl edge Base. ServiceDesk Plus packs all the modules at an affordable price .

BMC Service Desk Express

 BMC Service Desk Express Suite (formerly Magic Service Desk Suite) increases overall business value with business visibility metrics that reduce operational costs and improve efficiency. These out-of-the-box metrics help you determine the cost of key activities, such as incident resolution, change management, and system maintenance, helping you to proactively manage the cost of IT operations  .

BMC Remedyforce Service Desk

  BMC Software and Salesforce.com have partnered to deliver BMC Remedyforce Service Desk, a Cloud-based IT management solution built upon the Force.com platform. BMC Remedyforce Service Desk provides out-of-the-box, ITIL-based incident management, self service, and inventory management processes—and the infrastructure to host them  .

 ManageEngine IT360

  ManageEngine IT360 is an IT Management Solution that helps IT Managers ensure high uptime for their mission critical Business Services. ManageEngine IT360 adds a business context to monitoring IT Resources, thereby helping the various stakeholders understand the impact of downtimes on the business. An easy to use Web Console guides the user to monitor the availability and performance of the network, servers and applications. The in-built ITIL ready Service Desk helps reduce the complexity of workflows in production and makes it easy for the IT Administrator to run an effective IT Operations .