ITIL metodology and documentation 

ITIL recommends that a series of procedures be defined and documented, in order to formalize the support process, as well as identifying and documenting problems, managing changes and other important aspects of IT support. Unfortunately, the process of documenting procedures is often not given the right priority and this is often one of the reasons that ITIL processes are not followed correctly. IREO offers products that can help create, edit and publish the ITIL process documentation within your organization, greatly reducing the cost of ITIL implementation  .
 

  Service Definition

  Service Definition is a highly customizable web application, designed to help companies implement ITIL-based processes quickly and easily, at a very low cost. This innovative product includes templates based on ITIL "best practices", which can easily be customized to suit the needs of your organization. Service Definition eliminates the need for costly ITIL consulting projects, and provides a valuable on-line training and reference resource for IT staff, employees and service managers .