Service Desk and ITIL solutions

 IREO proposes a series of solutions based on ITIL best practices that optimize support processes, maximizing customer or employee satisfaction while reducing support costs. Our portfolio includes products designed specifically for Outourcing and Solution Providers, as well as corporate end users.
 

 Service Desk and internal support

The Service Desk solutions proposed by IREO are compatible with ITIL best practices and are easily customizable to meet any requirements, from a simple Incident Management system to a complete Service Support / Service Delivery solution.

Support Center and other solutions for external support

External customer support requires a different approach than internal helpdesk. The products offered by IREO provide more than just ticket management: they include contract management, multi-company SLAs, multi-language support and much more.

ITIL metodology and documentation

ITIL recommends that a series of procedures be defined and documented, in order to formalize the support process, as well as identifying and documenting problems, managing changes and other important aspects of IT support. Unfortunately, the process of documenting procedures is often not given the right priority and this is often one of the reasons that ITIL processes are not followed correctly. IREO offers products that can help create, edit and publish the ITIL process documentation within your organization, greatly reducing the cost of ITIL implementation.

Facilities Management

 Facilities Management software includes CAFM (Computer-aided Facilities Management) and CMMS (Computerized Maintenance Management System) which allows you to manage your organization's maintenance operations. While many customers use Service Desk software to manage these tasks, a full Facilities Management solution is much more appropriate in most cases as it includes features designed specifically for space management, asset management, routine and ad-hoc maitnenance tasks and reparations, and much more.