Technical support

  Technical support is one of the most fundamental aspects of the service provided to customers. IREO offers several systems that can meet the needs of any service provider: from multi-tenant incident management solutions that can be hosted by the MSP, to on-site Service Desk installations, and even multi-tenant SaaS offerings hosted by the MSP. Most of these solutions go beyond the traditional Service Desk approach, ofering specific features such as contract management, multi-company SLAs, integrated remote control designed to be used accross the Internet, and many other features .
 

 ManageEngine IT360 MSP Edition

  ManageEngine IT360 MSP Edition is a RMM solution designed specifically for MSPs. With a built-in Service Desk, strong multi-customer SLA capabilities and customizable Dashboard, IT360 MSP helps service providers ensure high uptime for their customers' mission critical services. Full multi-tenant remote network monitoring capabilities include full-service monitoring of network infrastructure, servers, applications, network device and traffic QoS.

 ManageEngine ServiceDesk Plus MSP Edition

   ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don′t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price .

ManageEngine SupportCenter Plus

  SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers .