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Platforms, tools and solutions for Managed Service Providers
More and more companies are turning to Managed Service Providers as a way of externalizing their IT activities. IREO offers an excellent catalog of plataforms and solutions for Outsourcing companies, MSPs and other Service Providers. These solutions form the basis of the MSP offering and include several innovative products which provide competitive advantage and differentiation to the Service Provider. IREO takes it one step further, helping MSPs develop their commercial offering around our solutions, and providing end user leads to specialized partners.
IT Security represents one of the largest opportunities for qualified service provideders, because many customers do ot have the infrastructure, experience and staff capable of managing their security needs, and they easily recognize the value in externalizing this critical service. IREO's MSP security solutions allow service providers to expand their portfolio of security services, through high-quality technology that is easy to implement.
Technical support is one of the most fundamental aspects of the service provided to customers. IREO offers several systems that can meet the needs of any service provider: from traditional multi-company incident management solutions, to multi-tenant SaaS offerings hosted by the MSP. Most of these solutions go beyond the traditional Service Desk approach, ofering specific features such as contract management, multi-company SLAs, integrated remote control designed to be used accross the Internet, and many other features.
Remote managment of PCs and servers
IREO offers a strong set of products and platforms that allow Service Providers to connect to their customer's PCs and servers for remote administration and management. These solutions include automatic software installation, Windows configuration, patch management and many other features.
Network and infrastructure monitoring
IREO offers an excellent collection of remote network monitoring solutions, designed specifically for Service Providers. These solutions can be implemented through VPN connections or accross the Internet and offer features such as multi-tenant monitoring, SLA dashboards, integration with Service Desk applications and other features.