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Technical support is one of the most fundamental aspects of the service provided to customers. IREO offers several systems that can meet the needs of any service provider: from multi-tenant incident management solutions that can be hosted by the MSP, to on-site Service Desk installations, and even multi-tenant SaaS offerings hosted by the MSP. Most of these solutions go beyond the traditional Service Desk approach, ofering specific features such as contract management, multi-company SLAs, integrated remote control designed to be used accross the Internet, and many other features .
Cherwell Service Management
Whether you need to manage daily incidents and service requests or utilize all 11 out-of-the-box, PinkVERIFY™ ITSM processes, Cherwell Service Management is your platform for success. Everything is fully integrated, providing a comprehensive view of the relationships between incidents, problems, changes, etc. Intuitive wizards and drag-and-drop functionality allow you to quickly and easily modify processes to match your specific business needs.
ManageEngine ServiceDesk Plus MSP Edition
ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don′t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price .
ManageEngine SupportCenter Plus
SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers .