IT Service Management solutions

 Service Desk para soporte técnico internoIREO is Spain's only Value Add Distributor specialized in ITSM solutions. These solutions optimize IT resources and make life easier for IT technicians in any size organization. As a result of these solutions, the end user experience is improved and the costs associated with IT services is lowered.

Service Desk

The Service Desk solutions proposed by IREO are compatible with ITIL best practices and are easily customizable to meet any requirements, from a simple Incident Management system to a complete Service Support / Service Delivery solution.

Centralized management of PCs and servers

IREO's solutions for centralized management include features such as automatic inventory of hardware and software, Windows configuration management tools, software control and patch management, and other aspects of desktop lifecycle management, as well as centralized management of network devices. These solutions are easy to use and allow IT administrators to establish policies and benchmarks. If the PC deviates from the corporate standard, automatic remdiation tasks (such as installation or removal of software) ensures that that PC comes back into compliance automatically.

Mobile Device Management

IT organizations today need visibility into and control over the mobile devices that are entering the enterprise, whether they are employee owned or provided by the corporation. IREO provides solutions for mobile device management MDM which provide a comprehensive set of capabilities to get devices configured for enterprise access and makes sure corporate data stored on these devices is secure.

Network infrastructure monitoring

Infrastructure monitoring solutions allow network administrators and IT staff to keep their finger on the pulse of the corporate network, detecting possible problems in servers, routers, applications and other critical systems proactively, so that they can be solved before the problem reaches the end users. Automatic notifications and alerts help ensure maximum uptime and optimize resources, and advanced diagnostic information helps reduce the cost of service and increase efficiency. 

Application Monitoring and APM

Application monitoring solutions help ensure maximum uptime and optimization in the corporate applications and critical platforms and systems, such as Apache or IIS, application servers and even web transactions. Specific monitoring solutions for web protocols and transactions, both within and without the corporate network, help avoid costly downtime and ensure optimum performance.

Traffic analysis and bandwidth management

NetFlow, sFlow and other technologies allow IT staff to analyze network traffic and understand how bandwidth is being used. IREO offers bandwidth analysis tools that are easy to implement and use, at a fraction of the cost of other solutions.